REQUENTLY ASKED QUESTIONS
I want to buy a product how can I make the payment?
You can make the payment through PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. We use SSL secured Check out so you can make the payment without any worries.
I love a product, but I am unsure which size would fit me perfectly?
You can go through our size chart to know your size. Still, if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at firstname.lastname@example.org and our support agent will assist you in getting a perfectly fitted product.
Can I return the product if I don’t like it or if it does not fit me perfectly?
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Terms & Conditions for Shoe Returns
- Once we have received and inspected the returned item, your return will be processed within 7 working days.
- Standard size orders can be returned for a full refund or exchange.
- Made-to-measure or other customized orders can only be returned for alteration.
- We reserve the right to refuse returns/refunds that do not meet these criteria.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email“ and place the order without any hesitation.
Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.
How long would it take for a product to be received at my place?
Regular-size orders are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Whereas, the prime products are ready in stock and are shipped the next day from placement of the order.
After dispatch, shipping usually takes 3-4 business days for the items to be delivered to your doorstep.
Does Free Shipping apply to all countries?
Yes, Free Shipping applies to all countries where we ship. This includes all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.
What should I do if my order hasn't been delivered yet?
You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.
Your tracking link will be able to provide up-to-date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write to us here.
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item’s name and number
- A description of the fault (along with the pictures)
We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
Why was my payment declined? What should I do?
Your payment may have been declined due to any of the following reasons:
The incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
The Jacket Maker has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by the charges you were not expecting.